Epsilla x Feedspace

Read how Epsilla utilized Feedspace to collect reviews and increase engagement.

Epsilla uses Feedspace to import & show product reviews on their site.
Founded
  • 2023
Location:
  • New Jersey
Founders:
  • Renchu (Richard) Song, Ricki Qin, and Eric Yang.
Industry:
  • SaaS, Artificial Intelligence, and Machine Learning.

Introduction

Epsilla, a company founded in 2023 by Renchu (Richard) Song, Ricki Qin, and Eric Yang, was in its initial stages of development when it realized they were likely to encounter problems with feedback collection.

Being a startup company that focused largely on Artificial Intelligence (AI) and machine learning, their productivity software was to be used by GenAI developers building LLMs and small businesses or vertical industry startups.

Epsilla helps companies by building AI agents (mainly Large Language Models agents) that extrapolate data from private or public resources. AI agents allow businesses to train AI software to fit their requirements based on data and rules provided by the companies.

Epsilla offers unique customization capabilities for specific industries to ensure that their needs are met. Their ability to integrate private data into their AI agents makes them stand out from the competition.

Being beginners in the industry meant that they had to slowly and steadily build credibility. The best way to do so? Collecting and displaying feedback from different platforms.

The Challenge and Solution

To establish their brand reputation, they had to display their reviews in a collective space where all their potential clients now see them. This was a sure-shot way of establishing how satisfied their past clients were with them. It was bound to be a positive influence on those customers who were considering Epsilla.

However, they faced a major setback at this point. The reviews they imported manually onto their website were not redirecting to the intended website. This meant that customers who clicked on these reviews were not fully able to believe that the review was legitimate.

They had to collect reviews and find a way to show them. However, not only did they struggle with importing all their reviews together on their website, but they even had to face problems with displaying them.

Cue, Feedspace.

Feedspace’s comprehensive features offered Epsilla a suite of solutions for problems that they didn’t realize they should solve.

Using a powerful testimonial collection tool, they can successfully:

Epsilla uses the Feedspace testimonial form to collect reviews
Image Source
  • Capture reviews in multiple formats, such as video, audio, or text.
  • Import reviews from SaaS-based review platforms such as G2 and Product Hunt.
  • Build a Wall of Love to proudly display their reviews.
  • Embed the Wall Of Love on their website.

The Feedspace Impact

Epsilla faced the issue of review redirection, which they easily solved using Feedspace’s optimum features. With Feedspace, Epsilla simplified the task of requesting and collecting reviews without putting in additional effort or time.

Additionally, when reviews came in, they effectively curated their very own Wall of Love page and embedded it onto their website. After realizing these advantages, they immediately reached out to Feedspace and decided to sign up.

Feedspace’s expert support helped Epsilla quickly set up their review forms, import their reviews from G2 and Product Hunt, and display them on their website. Their review redirection issue was finally resolved, and people at Epsilla could rest assured that their potential clients were now able to verify their credibility.

Using Feedspace, here’s what Epsilla did:

Epsilla uses the Feedspace Wall of Love to showcase reviews
  • Collect reviews asynchronously and in multiple formats using an all-in-one review request form, enhancing user experience.
  • Simplify the process of managing reviews manually by culminating it in a single dedicated workspace.
  • Import unlimited reviews from other platforms in minimal steps.
  • Created a Wall Of Love to proudly showcase video, audio, text, and social reviews from multiple platforms in a dedicated space.
  • Embed the Wall of Love directly into their website with minimal coding requirements.

Conclusion

Manually capturing testimonials, requesting feedback, struggling to import feedback from different platforms, and worrying how and where to showcase these reviews—these were all issues that Epsilla faced before they encountered Feedspace.

Being a startup that had only come into functionality a while back meant that they absolutely needed to establish their credibility. Their trustworthiness, utility, and impact would start making a difference as soon as Epsilla started showing signs of social proof. Their Wall of Love left a lasting impression.

Feedspace’s unique capabilities, impeccable support, and ability to custom-fit Epsilla’s requirements gave Epsilla a boost in popularity. Feedspace has become a powerful asset to move the needle and rake in success. Pave the path to success with Feedspace’s cutting-edge technology and watch your business reach greater heights. So, what are you waiting for? Sign up today.

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